Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Fashion Customer Support Agent! This is a fantastic opportunity for individuals who are passionate about fashion and committed to providing outstanding customer service.In this role, you will be the voice of our brand for German-speaking customers, assisting them with inquiries related to our stylish range of products. Your excellent communication skills and keen understanding of customer needs will help create a luxury shopping experience that inspires loyalty and satisfaction.Join us in the fast-paced world of fashion and make a lasting impact on our customers' experiences!Responsibilities
Deliver high-quality customer service to German-speaking clients through various channels, including phone, email, and live chat
Assist customers in navigating product inquiries, order placements, and returns
Provide personalized styling advice and recommendations based on customer preferences
Resolve customer issues and inquiries with efficiency and professionalism
Document customer interactions and provide feedback to improve service quality
Stay updated on fashion trends and product knowledge to inform customers
Collaborate with other team members to enhance overall customer satisfaction
Requirements
Fluency in German and English, with exceptional verbal and written communication skills
Experience in customer service, preferably in the fashion or retail industry
A strong interest in fashion and trends
Excellent problem-solving skills and a customer-centric attitude
Ability to thrive in a fast-paced and dynamic environment
Proficiency in customer support software and CRM systems
Strong organizational skills and attention to detail
Flexibility in availability to accommodate customer needs
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
