Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a German Speaking Customer Loyalty Advisor! If you are passionate about enhancing customer experiences and building lasting relationships, this role is perfect for you.As a German Speaking Customer Loyalty Advisor, you will be responsible for engaging with our German-speaking customers, addressing their inquiries, and ensuring their loyalty to our brand. Your exceptional communication skills will play a crucial role in fostering a positive customer experience.Join our enthusiastic team and contribute to our commitment to outstanding customer service!Responsibilities
Provide exceptional customer support to German clients across various communication platforms
Resolve inquiries and deliver personalized solutions to enhance customer satisfaction
Promote and educate customers about our loyalty programs and initiatives
Collect customer feedback to facilitate continuous improvement in service
Collaborate with team members and other departments to efficiently resolve customer issues
Accurately document customer interactions and maintain detailed records
Stay updated on company products, services, and policies to provide informed assistance
Requirements
Fluency in German and English, both written and spoken
Previous experience in customer service or customer loyalty roles is preferred
Strong communication and interpersonal skills
Excellent problem-solving abilities with a customer-focused mindset
Detail-oriented with strong organizational skills
Comfortable with technology and experienced in using CRM systems
A collaborative team player with a proactive approach
Eager to learn and thrive in a fast-paced environment
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
