Patrique Mercier Recruitment is delighted to announce a fantastic opportunity for a German Speaking Social Media Support Advisor to join our talented team! In this important role, you will provide exceptional support for German-speaking users across a variety of social media platforms. If you are adept at communication and have a passion for customer service, we would love to hear from you!Your Key Responsibilities:
Deliver high-quality customer support to German-speaking users via social media.
Efficiently address inquiries and resolve issues to ensure user satisfaction.
Engage with users to foster a positive and interactive online community.
Gather and analyze user feedback to inform service improvements.
Collaborate effectively with teams across the organization to enhance the customer experience.
Stay informed about best practices and guidelines relevant to social media interaction.
Document user interactions for quality assurance and continuous improvement activities.
Requirements
Fluency in German and English, both written and spoken.
Outstanding communication skills and a strong focus on customer service.
Familiarity with social media platforms and their best practices.
Ability to multitask and manage inquiries in a fast-paced environment.
Strong analytical and problem-solving skills, with great attention to detail.
Prior experience in customer service or social media support is advantageous.
A proactive attitude towards learning and adapting to new processes.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
