Patrique Mercier Recruitment is excited to announce an opening for a Swedish Speaking Helpdesk Support Agent! We are seeking a skilled professional who is committed to providing superior customer service while leveraging their language expertise.In this role, you will be responsible for delivering technical support to our Swedish-speaking clients, assisting them with inquiries and troubleshooting issues they may encounter. Your proactive approach and problem-solving skills will be essential in ensuring a positive customer experience.This position allows you to be part of a dynamic team, where your contributions are valued and your potential for growth is encouraged.Responsibilities
Provide exceptional helpdesk support to Swedish-speaking customers through phone, email, and chat.
Troubleshoot and resolve technical issues related to software, hardware, and services.
Maintain accurate and detailed records of customer interactions and resolutions in the support database.
Collaborate with team members to promote efficient service and enhance customer satisfaction.
Educate customers on product features and best practices for effective usage.
Stay updated on product knowledge and technical advancements to deliver effective support.
Requirements
Fluency in Swedish and English, both written and spoken.
Previous experience in customer service or technical support is a plus.
Strong problem-solving skills and a detail-oriented mindset.
Excellent communication and interpersonal skills.
Able to handle multiple tasks and work well in a fast-paced environment.
Familiarity with common operating systems and troubleshooting methodologies.
Team player with a positive attitude and eagerness to learn.
Ability to work independently and collaboratively.
Valid European Passport or ID is required.
Benefits
Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
