Patrique Mercier Recruitment is delighted to present a unique opportunity for a Finnish Speaking Customer Experience Representative to join our vibrant team. In this role, you will be the go-to contact for our Finnish-speaking customers, ensuring they receive outstanding support and assistance throughout their experience with us.Your key responsibilities will include managing customer inquiries, resolving issues effectively, and providing comprehensive information about our products and services. If you are passionate about delivering exceptional customer service and enjoy working in a collaborative environment, we encourage you to apply!Responsibilities
Communicate effectively with Finnish-speaking customers via phone, email, and chat to address their questions and concerns.
Provide accurate and detailed information regarding our services and products.
Professionally manage and resolve customer complaints swiftly and effectively.
Document all customer interactions thoroughly in our database.
Collaborate with team members to enhance customer service strategies and processes.
Stay informed about product knowledge and company policies to assist customers successfully.
Engage in team discussions to share insights and drive an improved customer experience.
Requirements
Fluency in Finnish and English, both written and verbal.
Previous experience in customer service or a related field is preferred.
Excellent communication skills with a strong focus on customer satisfaction.
Strong problem-solving abilities and capacity for effective conflict resolution.
Able to work independently as well as collaboratively within a team.
Attention to detail and commitment to providing high-quality service.
Familiarity with customer support tools and technology is a plus.
A friendly demeanor and a genuine passion for helping customers.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
