Call Center Supervisor

• Manage and lead a team of 4-5 Team Leaders and approximately 70 Contact Center Representatives.
• Monitor and analyze KPIs to ensure the team meets or exceeds performance goals.
• Deliver training and identify development needs to enhance team skills and efficiency.
• Supervise daily schedules and allocate resources effectively to ensure smooth operations.
• Conduct regular quality monitoring, provide constructive feedback, and ensure high levels of customer satisfaction.
• Prepare detailed reports on performance, highlighting insights, risks, and areas for improvement.
• Ensure compliance with company policies and procedures in all customer interactions.

• Bachelor's degree (AEI/TEI).
• Proven experience in a similar supervisory role.
• Strong leadership, organizational, and team management skills.
• Results-oriented mindset with excellent communication and negotiation abilities.
• Proficiency in English and advanced computer skills (Microsoft Office).
• Familiarity with call center software and tools is a plus.
• Completed military obligations (for male candidates).

• A competitive salary package that recognizes your valuable contributions.
• Performance-based bonuses to reward your achievements.
• Private health insurance for your well-being.
• Excellent opportunities for career advancement within a dynamic and modern work environment.
• Continuous training and professional development programs to help you reach your full potential.

CQS