Patrique Mercier Recruitment is excited to offer a fantastic opportunity for Spanish speakers! We are seeking a Spanish Speaking Airline Customer Service Agent to join our enthusiastic team. This role is designed for individuals who are passionate about customer service and want to make a difference in the airline industry. If you thrive in a dynamic environment and enjoy assisting customers, this position is perfect for you!Responsibilities
Provide exceptional customer service to Spanish-speaking airline customers through phone, email, and chat support.
Assist customers with inquiries regarding flight bookings, changes, and cancellations.
Address and resolve customer complaints effectively and professionally.
Offer information about airline services, policies, and promotional offers.
Keep accurate records of customer interactions and maintain detailed reports.
Collaborate with team members to achieve service excellence and meet performance targets.
Stay updated on airline industry trends to provide knowledgeable assistance.
Requirements
Fluent in Spanish (native proficiency) and proficient in English; knowledge of additional languages is a plus.
Previous experience in a customer service role, ideally within the travel or airline industry.
Excellent communication skills, both verbal and written.
Ability to handle inquiries and resolve issues with a customer-centric approach.
Familiarity with customer service software and tools (e.g., CRM systems) is an advantage.
Willingness to work in a remote capacity and adapt to a flexible schedule.
Strong problem-solving capabilities and a commitment to customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
