Patrique Mercier Recruitment is excited to introduce a fantastic opportunity for a Spanish Speaking Customer Happiness Specialist. This role is designed for individuals who are dedicated to providing exceptional customer service and ensuring that our Spanish-speaking clients receive the utmost support.In this position, you will connect with customers to understand their needs, offer assistance, and foster strong relationships. Your aim will be to create a delightful service experience that leaves our clients feeling valued and satisfied. If you have a passion for customer happiness and thrive in a dynamic environment, we would love to hear from you!Responsibilities
Communicate with Spanish-speaking customers through various channels including phone, email, and chat to address inquiries and provide assistance.
Deliver superb service by understanding customer needs and exceeding their expectations.
Efficiently resolve customer issues while maintaining a friendly and professional demeanor.
Document all customer interactions accurately and maintain comprehensive records.
Collaborate with team members to enhance overall customer happiness and improve service quality.
Stay informed about products and services to provide relevant support to customers.
Collect customer feedback to help drive improvements in service delivery.
Requirements
Fluency in Spanish and English, both written and spoken.
Previous experience in customer service or a similar role is preferred.
Strong interpersonal skills focused on customer care and empathy.
Excellent problem-solving abilities and a commitment to finding solutions.
Ability to work independently and manage multiple tasks effectively.
Attention to detail and a dedication to providing high-quality service.
Familiarity with customer support tools and technology is advantageous.
A friendly demeanor with a genuine desire to create a positive impact on customers.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
