Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Experience Representative to join our passionate team. In this position, you will be a key point of contact for our German-speaking customers, ensuring they receive exceptional support and guidance throughout their experience with us.Your role will involve managing customer inquiries, resolving issues, and delivering detailed information about our products and services, all aimed at enhancing customer satisfaction. If you're dedicated to providing top-quality service and enjoy helping others, we would love to hear from you!Responsibilities
Engage with German-speaking customers via phone, email, and chat to address their questions and concerns.
Provide accurate and comprehensive information regarding our products and services.
Handle customer complaints with empathy and strive for effective resolutions.
Document all customer interactions meticulously in our system.
Collaborate with team members to improve customer service strategies and processes.
Stay informed on product knowledge and company policies to assist customers successfully.
Participate in team discussions to share insights and drive an enhanced customer experience.
Requirements
Fluency in German and English, both written and verbal.
Previous experience in customer service or a related field is preferred.
Exceptional communication skills with a strong focus on customer satisfaction.
Proactive problem-solving abilities and effective conflict resolution skills.
Able to work both independently and collaboratively within a team environment.
Attention to detail and commitment to providing high-quality service.
Familiarity with customer support tools and technology is advantageous.
A positive attitude and a genuine passion for helping customers.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
