Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Swedish Speaking Customer Support representative for a leading online travel agency. If you have a passion for travel and a knack for customer service, this role is designed for you!In this position, you will be the first point of contact for Swedish-speaking customers, assisting them with their travel inquiries, bookings, and any issues they may encounter. Your exceptional communication skills and enthusiasm for travel will help ensure that customers have the best experience possible.Join a vibrant team in a fast-paced environment where you will have the chance to support clients in making their travel dreams a reality. Whether it’s booking flights, finding accommodations, or providing travel tips, you will be instrumental in delivering exceptional service!Responsibilities
Provide high-quality customer support in Swedish for various travel inquiries
Assist customers with their bookings, modifications, and cancellations
Troubleshoot and resolve travel-related issues promptly
Offer expert advice on travel destinations and services
Document customer interactions thoroughly and accurately
Collaborate with team members to enhance service delivery and customer satisfaction
Stay informed about industry trends and the company's product offerings
Requirements
Fluency in Swedish and English, both written and spoken
Experience in customer support, ideally in the travel sector
Strong interpersonal and communication skills
Excellent problem-solving abilities
Detail-oriented with a passion for providing excellent customer service
Able to work effectively in a dynamic and fast-paced environment
Familiarity with booking systems is a plus
Team player with a positive and motivated attitude
Benefits
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)
